Our project managers
In the early stages of a project our project management team carries out the necessary planning to ensure that resources are and will remain available. They also carry out ongoing monitoring to make certain the project remains on time and on budget.
No project is without problems but our translation project managers are expert at controlling them so they do not adversely affect the end result.
Good communication is one of the key factors affecting a project's success. Many difficulties are avoided because of the open, honest communication between our project managers and everyone else involved on a project. The contact itself can be written and/or verbal, formal and/or informal; whichever best suits the situation.
Our project manager takes responsibility for managing the individuals working on the project as well as the tasks and risks. In complex multilingual projects there are segregated levels of people management but every project manager takes responsibility for individuals. That includes motivating people both up and down the chain, delivering constructive feedback, etc.
When the translation project requires us to accomplish something beyond an individual translator's capacity, our project manager and translator team come together to work toward what has become a common objective with collaboration, trust and commitment. This allows us to complete projects, both large and small, within very tight deadlines, always maintaining the very highest of quality standards.
At this first stage of a project we define the project's requirements, which will be used to ensure the project stays on track. In this phase, those involved in the project will be assigned their responsibilities.
Documentation is issued that describes the aims of the project in detail including timescales and constraints. It also defines the conditions that constitute a successful project.
Our team plan includes details about how the project work will be carried out, how it will be monitored and controlled, how communication will be facilitated as well as information about time scales. But once a project is underway, it is typically the project schedule where most attention is focused.
All tasks are scheduled in the most efficient order to ensure tasks with inter-dependencies are completed when required and to enable several tasks to be performed in parallel.
The group assigned to carry out the assignment are informed, in detail, of what their task involves as well as any dependencies and timescales and will be well-versed on the criteria by which each task shall be deemed complete.
After the assignment is approved and successfully delivered, the project can be formally closed and a final in-house review is held by our project management team to learn from both the successes and difficulties and take that experience forward to the next project. This forms part of our policy of never-ending effort for improvement.